Robocalls rose 2% last year compared to 2020 but were down 26% from 2019. Despite the drop, only 38% of consumers in a recent TNS survey felt they received fewer robocalls during the pandemic than before COVID-19. Here is a quote associated with the TNS survey:
“Only a fraction of robocalls now originate on top US wireless networks, a testament to aggressive efforts by carriers, regulators and policymakers to combat unwanted calls,” said Bill Versen, TNS’ President, Communications Market, and Chief Marketing Officer. “But our report makes clear that this is no time for complacency; bad actors continue to rapidly adapt tactics, shifting their focus to VoIP providers and smaller carriers that are not as far along with STIR/SHAKEN implementation, while also increasingly targeting wireline phone numbers and using robotexts.”
The TNS Robocall Investigation Report is a bi-annual update of key robocall trends and insights drawn from more than 1.3 billion daily call events across hundreds of carriers, which events are analyzed through the TNS Call Guardian analytics engine. The current report analyzes full-year 2021 data trends for two types of negative robocalls: high-risk robocalls (scam/fraudulent calls which attempt to acquire call recipient personal information and/or money) and nuisance robocalls (which are not of malicious intent or negligent non-compliance).
